ERP Application Support Consultant

  • Do you have experience with ERP applications, either in application support or as a user?
  • Are you looking for a heavily focussed, client service role?
  • Can you think on your feet, multi-task and are looking for a challenging and rewarding work environment?

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We are a highly awarded MYOB Enterprise Application consultancy firm. An opportunity has arisen to work in our friendly and supportive team environment with a core focus on building strong relationships with our clients and bring value to their businesses.  Application support is an integral part of our service offering.

Extensive training on our products will be provided.

 

What will you be doing?

  • Providing software support and customer service via phone and remote access
  • managing all requests for support via an internal ticketing system
  • Managing issues based on priority/severity to ensure that customer obligations meet with SLAs.
  • Building, maintaining and managing client relationships and expectations
  • Contributing to continuous process improvement, both internally and externally
  • Keeping up to date with the products and systems we support
  • Working collaboratively with the sales, implementation and consulting teams

Who are “we”?

Acacia Consulting Services is a highly professional, specialist ERP Reseller. Our focus is to improve business efficiencies for our clients; measuring our success with the value we create. We have been established for over 25 years, providing ERP solutions for small to medium companies within the $10M – $100M turnover range.

What will you bring to the role?

  • Excellent organisational skills, able to multi-task in fast-paced environment and work to deadlines
  • Friendly, helpful & polite phone manner, with an ability to solve and anticipate issues before they may arise
  • An exposure to ERP software solutions (such as Attaché, MYOB EXO, MYOB Advanced, SAP B1, Navision, NetSuite, Microsoft Dynamics, Arrow or Sage 300c) and/or a knowledge of accounting principles) will be well regarded
  • A self-starter with the ability to work autonomously when required
  • Ownership and accountability of issues through to resolution
  • Excellent interpersonal and communication skills (written & oral) and demonstrated ability to liaise with a wide range of people
  • Strong understanding of data structures and workflows
  • A ‘can-do’ attitude with a willingness to learn and contribute and a ‘hunger’ for knowledge.
  • Sound business and industry knowledge
  • Self-motivation and a desire to succeed
  • Excellent time management skills and strong attention to details

 

A salary commensurate with skills and experience is offered.

Apply

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ERP Consultant

Experienced ERP consultant to analyse, design and develop business improvement processors.

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An opportunity has arisen for an experienced and exceptional support consultant to deliver valued service in this end-to-end client facing role.

What’s in it for you?

To work within a friendly and supportive team environment in a growing company. Our key focus is to build relationships with our client base to add value to their businesses. You will analyse, design, and develop business improvement processes with your strong financial knowledge and software skills.

What will you be doing?

  • Implementation, training and support of MYOB EXO & MYOB Advanced software.
  • Assisting with project management of large IT implementations and systems reviews
  • Upgrades
  • Contributing to continuous process improvement, encompassing analysis, installation, configuration, testing, and end-user training
  • Documenting and testing outcomes
  • Keeping up to date with the products and systems we support
  • Custom report writing, database management and model development (experience with SQL database and BI reporting tools required)
  • Building, maintaining and managing client relationships and expectations
  • Achieving billable targets

Who are “we”?

Acacia Consulting Services is a highly professional, specialist ERP Reseller. Our focus is to improve business efficiencies for our clients; measuring our success with the value we create. We have been established for over 25 years, providing ERP solutions for small to medium companies within the $10M – $100M turnover range.

What experience will you need to have?

  • 5+ years of solid accounting and/or IT consulting experience
  • Ideally a Bachelor degree in a qualified discipline
  • 5+ years’ solution implementation, configuration and support experience with software solutions (such as Attaché, MYOB EXO, MYOB Advanced, SAP B1, Navision, NetSuite, Microsoft Dynamics, Arrow or Sage 300c)
  • A self-starter with the ability to work autonomously when required
  • Excellent interpersonal communication and customer service skills, via phone, email and face-to-face
  • Ownership and accountability of issues through to resolution
  • Strong understanding of data structures and workflows
  • Microsoft SQL database management and report writing skills will be highly regarded

What will you bring to the role?

  • A ‘can-do’ attitude with a willingness to learn and contribute and a ‘hunger’ for knowledge
  • Demonstrated initiative, the ability to work without direct supervision
  • Excellent verbal, written and interpersonal skills
  • Sound business and industry knowledge
  • Self-motivation and a desire to succeed
  • Strong attention to detail
  • Excellent time management skills

A salary commensurate with skills and experience is offered.

Apply

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Your Phone Number (required)

Your Message

Your Resume (required)

Your Cover Letter

We are always  interested to hear from applicants that may have skills that contribute to our team.

Apply

Your Name (required)

Your Email (required)

Your Phone Number (required)

Your Message

Your Resume (required)

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