Reversing Payments in MYOB EXO

Use this process to reverse a payment that has already been entered (e.g. credit card payment has been receipted into the system but the payment is rejected by the bank).

To reverse a payment

1 Go to the transactions tab of the Debtor account.
2 Find the appropriate payment.
3 Right-click on the payment and select reverse payment. The payment will be reversed. (if you don’t have this option, enter a new payment and make it a negative amount then allocate to payment)

PLEASE NOTE: Once the option Reverse Payment has been selected, this action cannot be cancelled. The date and period of the reversing entry via this method will be today’s date in the current period and not the original payment date and period.

4 If the payment had already been allocated to an invoice, then it will be automatically unallocated.
5 The original invoice will then show as unallocated in the transactions screen.
6 The following example shows the unallocation of a payment for $345.49 against two invoices.

show allocation
7 The reversal transaction will be allocated to the original payment and will show as a refund in the transaction column. To view, unselect the option Show only unallocated.


To show the return as a dishonour, edit the reference fields on the refund transaction and change the Payment Type to Dishonour. However the preferred method is a single credit payment.

If you have already posted the payment to the General Ledger, you must create a new banking batch to post the reversed payment to the General Ledger.

If you have not yet posted the payment to the General Ledger, remember to remove the payment from the banking batch before posting it to the General Ledger


  1. Leanne

    Posted on June 28, 2018 at 6:48 PM

    Hi There,

    I did a payment transaction through General Ledger > Enter Cashbook Transactions, I found the amount was not correct, so I went to Maintain Debtors, found that payment, right click and reversed that payment. it had been reversed in the Debtors, but it not hit the bank GL. How can I solve this problem?

    Thanks for your help.


    • Matthew Says :

      Posted on November 12, 2019 at 1:30 PM

      Hi Leanne,
      The reversing payment needs to be posted to the GL.
      How you do that depends on whether your system is configured to use banking batches or not.
      If it is then you will need to create a banking batch and post that to the GL; if it’s not, then the next GL post run should include the payment (provided the person doing the post run ticks to include debtor receipts).

  2. Hildah

    Posted on March 24, 2021 at 4:35 PM

    I did a payment on MYOB EXO and sent out remittances. I had to reverse it and re-enter as it was not out of the bank. On payment batch it doesn’t come up to be released. how do i go about that, I may need to amend the (Pay Status) as it shows on Creditors tab as PAID.

    • Alison Tanner Says :

      Posted on March 26, 2021 at 4:04 PM

      Hi Hildah, thanks for your comment. Do you have an MYOB representative? It is difficult for us to assist you without knowing your MYOB setup. If you’d like us to assist you, please get in touch with us via our Contact page.

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