The Terms and Conditions listed below on this website may be over-ridden by those listed on the official Quotation and/or other Documentation that you have received prior to any work being completed by Acacia Consulting Services (known as “Acacia”).

To find out what terms are unique to your requirements, choose the appropriate section from the list below:

The General section lists all terms applicable to jobs and projects. These conditions are pertinent to both MYOB Advanced and MYOB Exo-based work – case-specific requirements can be found in their appropriate sections on this page.

  1. Work will not proceed until we have your authorisation.
  2. All Quotes are an estimate provided by Acacia for the time required to complete any work, based on our understanding of your requirements as of the date of the quote. Should additional time be required you will be notified.  For any other variances, the invoice will be adjusted accordingly before being forwarded for payment.
  3. All customisations are specific to your site and implementation of the software. Subsequent changes or upgrades to a particular software version, process or configuration may impact, or be impacted by, these customisations.
  4. Unless otherwise stated, Acacia and the original software vendor do not warrant any software customisations and any remediation may incur additional cost.
  5. Acacia strongly recommends that you undertake appropriate User Acceptance Testing (UAT) prior to any deployment to a live or production environment.
  6. Issues beyond our control, such as access constraints due to security and permission settings, or data corruption or inconsistency, may result in additional time costs added to your final invoice.
  7. All site visits have a minimum one hour charge.
  8. All Quotes, except Project Quotes, are valid for 14 days. Project Quotes are valid for 30 days from the date of the quote.
  9. Invoices are payable within 14 days or as stated on the invoice.
  10. Your written acceptance of these terms and conditions, together with a 50% deposit for quotations exceeding AUD$1,500 will signify your authority to commence. A time will be scheduled with you.
  11. All work will be undertaken in a confidential and professional manner, as per our standard operating procedures.
  12. All work is initially performed within a test environment.  Deployment to your live environment is on the basis of you completing UAT and signifies your acceptance of the work as complete and fully operational.
  13. Should you decide to not undertake UAT, all effort post deployment will incur additional costs.

  1. All work is initially performed within a test environment.  Deployment to your live environment is on the basis of you completing UAT and signifies your acceptance of the work as complete and fully operational.
  2. Should you decide to not undertake UAT, all effort post deployment will incur additional costs.
  3. Any variations that may result will be documented separately.

MYOB Exo

  1. All software and Annual Licensing Fees (ALF) must be paid for in full before Acacia will place the order with the vendor. This may take up to 5 working days.
  2. Where authorised, and subject to appropriate remote access, Acacia will install your new licence(s) or assist you with this process.
  3. All software is provided under the terms and conditions of any pre-exisiting vendor End User Licensing Agreement (“EULA”).

MYOB Advanced

  1. The initial subscription is for 12 months (however, it includes 15 months allowing for setup time) and monthly thereafter; months 2,  3 and 4 of this subscription will be free of charge
  2. Additional charges may be incurred for excessive storage, email campaigns or company instances.  These charges are levied directly by MYOB; for further information refer to relevant product documentation.
  3. The above prices include 20Gb of storage space (extra Gb of storage can be added for $19 per month).
  4. Five companies are included in the monthly fee (additional companies can be added for $19 per month).
  5. All licenses are named licenses.
  6. All software is provided under the terms and conditions of your pre-existing vendor End User Licensing Agreement (“EULA”).

  1. Acacia provide services to make the upgrade work on your server. We make the assumption that your IT team will perform the upgrades on individual workstations and OLE_DB drivers will be installed as a precursor to the Upgrade.
  2. Where Acacia is engaged to upgrade individual workstations, we cannot know until we login if issues may be encountered due to permission, access, Team Viewer login, or inconsistent setup. This will result in additional time, charged on a ‘time and materials’ basis and included in the final invoice.
  3. Acacia will undertake the upgrade and deploy directly to your live production database, unless a User Acceptance Testing (UAT) environment is requested.  In this event we will need to supply a secondary quotation to cover the Upgrade for test and live environments.
  4. A time will be scheduled with you for the undertaking and completion of works.
  5. You will be advised upon completion of the Upgrade.  Any issues you may identify will need to be advised to Acacia within 14 days after the Upgrade completion. Ever changing environments in your specific software ecosystem mean that the upgrade quotation pertains only directly to the works performed.

  1. Acacia provide services directly related to the operation of the MYOB Exo software. We make the assumption that your IT team will be available to address any network or hardware issues that arise.
  2. We cannot know (until we login) if issues may be encountered due to permission, access, Team Viewer login, or inconsistent setup.  This will result in additional time, charged on a ‘time and materials’ basis and included in the final invoice.
  3. All care and consideration will be taken in regard to customisations and third-party applications. We assume that third-party vendors have been consulted prior to migration. We would always recommend establishing a testing environment.
  4. Acacia will recommend that a thorough User Acceptance Testing (UAT) is performed prior to reliance of the system in production.
  5. A time will be scheduled with you for the undertaking and completion of works.
  6. You will be advised upon completion.  It will be important for you to test thoroughly.  A warranty period of 14 days after completion will be applicable.

  1. The Support Plan covers basic support and troubleshooting for up to 30 minutes per issue/inquiry.
  2. Support exceeding 30 minutes will incur a reduced hourly rate per the support plan terms.
  3. As per our Service Level Agreement, the fair usage policy may apply for support used in an excessive and unreasonable manner.
  4. A Support Plan is valid for 12 months from the date of the invoice for the named databases.
  5. Payment of this invoice will assume agreement to all of our terms.

The Support Plan features 3 levels of support for both MYOB Advanced and MYOB Exo, with different items depending on the software. These levels are detailed below:

Level 1 support refers to support for standard functionality of MYOB Advanced or MYOB Exo.

  • How-to / Self Help
  • Where do I find…
  • Password resets
  • Minor investigation of reported errors
  • Licencing queries
  • System availability

Level 2 support refers to requirements which need minor bespoke platform changes or developer interventions, that is, where MYOB Advanced or MYOB Exo requires changes to functionality and/or development of customised reports or minor programming configuration changes.

  • Requested changes to standard functionality
  • MYOB Exo: Changes to Customisations
  • MYOB Advanced: Consulting support for site specific issues and/or processes outside of the standard
  • Reconciliations
  • Business Alerts (Email Alert)
  • MYOB Exo: Extra Field
  • MYOB Advanced: Import Scenarios
  • Extra Field
  • Fixed Assets
  • Dashboards
  • Bug Diagnosis and Remediation
  • Creation of New Reports,
  • Data management for Import/Export
  • New Companies
  • Training / Onsite visits
  • Change to data
  • MYOB Exo: Upgrade – Standard or Heavily Customised

Level 3 support will require discussion and planning with a Consultant to determine your requirements and provide a scope. All consulting time to review, discuss and implement is chargeable.

  • Custom Functional Development
  • Advanced and Complex Reporting
  • Business Intelligence
  • 3rd Party Add-On/Integration
  • New Software Module
  • Data Repair
  • Customisation
  • Database administration
  • MYOB Advanced: Interrogation or rebuilding of the database (technical issues beyond the user interface (the screen you see))

For the full Terms and Conditions applicable to your specific needs, please contact Acacia Consulting Services.